General Features
SHARK
PACKAGE
PACKAGE
A.
Deliverables
1
Native iOS User App

2
Native Android User App

3
User Web Panel

4
Native iOS Service Provider App

5
Native Android Service Provider App

6
Service Provider Web Panel

7
Main Website (Responsive Marketing Website)

8
Service Providers Companies Panel

9
Billing / Accounts Panel

10
Administrator Panel

B.
General Features
1
Licensed Source Code - Open for all modifications

2
iOS Apps Submisstion/Installation to iTunes Store

3
Android Apps Submisstion/Installation to Google App Store

4
1 Year Support for bugs & Issues

5
Lifetime License Duration

6
One Free Upgrade in next 1 Year

7
1 Week Text and Banner Changes

8
Upto 10 Free Languages along with English (No additional charges for Arabic Language integration)

9
Upto 10 Free Currencies along with USD

10
White Labelling/Branding - Adding your Logo & Name to the Apps

11
Changing the color theme of Web & Apps as per your Logo 1 Primary color

12
Changing the color theme of Google Maps as per your Logo

13
Removing our Name, References as Developer of the Apps

14
Single App can be configured to be used in Multiple Countries

15
Android Store Designer Screens

16
App Store Designer Screens

17
Advanced Auto Backup Features

18
Pre-Integrated Payment Gateways:
-
Token Methods Available:
- Stripe Payment Gateway (Worldwide)
- Omise Payment Gateway (Thailand & Singapore)
- Paymaya Payment Gateway (Philippines)
- Zoop Payment Gateway (Brazil)
- Iyzico Payment Gateway (Turkey)
- Iugu Payment Gateway (Brazil)
- Payu Payment Gateway (Brazil, Mexico, Colombia, Chile, Romania, Turkey)
- Paymentez Payment Gateway (Mexico, Ecuador, Venezuela, Colombia, Brazil, Chile)
- Senangpay Payment Gateway (Malasiya)
-
Partial Token or Non-Token Methods Available:
- Xendit Payment Gateway (Indonesia)
- Payfort Payment Gateway (Dubai, Saudi Arabia, Qatar, Egypt, Lebanon, Jordan)
- Paybox Payment Gateway (Kazakhstan, Kyrgyzstan, Russia)
- Flutterwave Payment Gateway (Nigeria, Kenya, Ghana, South Africa, USA)
Any one Payment Gateway of your choice from this list. In-case you need another payment gateway, please contact us for additional estimates.
19
Internal In App Wallet Integration

20
In-App Notifications

21
Cash, Online (Debit Card, Credit Card) & Wallet Payment Options

22
Promo Code and Referral Reward

23
Surge Pricing

24
Registration with Email, Phone Number, Facebook & Gmail Account

25
OTP Verification for a New User

26
Advanced Marketing & SEO support at discounted rates for 1 Year

27
Dedicated Support via Support System

28
Availability of Technical Project Manager through Skype and Whats App Text Chat

29
Availability of Technical Project Manager through Skype Calls

30
Availability of Technical Project Manager through Phone Calls

31
Availability of Technical Project Manager through Emails

32
Allotment of dedicated Project Manager throughout the Set up and Launch Process

33
Twilio SMS Gateway Pre Integrated (For Worldwide Usage)

34
Local SMS Gateway Integration (if Twilio doesnt work in your country or you dont prefer it)

35
Mass Push in-App Notification from Admin Panel

36
Book Later from Application

37
Heat View in App and Admin Panel

38
Invite friends and referral system

39
10 USD Hourly Rate for all kind of enhancements

40
Real-Time Tracking

41
VOIP based Call masking

42
Company Dispatch Panel

43
Admin Rights & Roles

44
Advertisement Banners

45
Realtime Chat with Support Team

46
Block Fraud Users

47
Real time Currency Rates

48
Newsletter Subscribe

49
News Feed

C.
Major Features
1
Configure Services rates as per your target Country

2
Book Multiple Services Provided by the single Service Provider
Example: In Beautician Service, you can book multiple service like Haircut, Make up etc.
Example: In Beautician Service, you can book multiple service like Haircut, Make up etc.

3
Configure Service Provider Documents per your target Country

4
Internal Text Chat between User and Service Provider

5
Service Providers Management by Companies

6
Job Cancellation Feature and Report in Admin Panel

7
Adjust Service Provider's cash job commission from Wallet

8
Navigation using Google Map

9
Have Unlimited Service Provider

10
Have Unlimited User

11
Restrict Service in crime prone areas : Geo-Fencing

12
Location selection for Job (At User's location of Provider location)

13
Manage Password

14
View Booking Summary

15
Availability Options (On/OFF)

16
View Earning Reports

D.
Website Features
1
Interactive Home Page

2
Multilingual

3
Login Using Email

4
Login Using Facebook or Gmail Account

5
Registration of User, Provider and Company

6
Seperate Panels for User, Provider and Company

7
Attractive Dashboard

8
Manage Verification Documents

9
Manage Sub Services (This is for Service Providers)

10
Manage Wallet Money

11
View Earning Report

12
Manage Service Provider (From Company Panel)

13
Manage Scheduled Bookings

14
Manage Tasks / Jobs

15
Edit Profile

16
View Booking Summary

17
Manage Profile

18
8 Information Pages - Text and Images can be managed from Admin Panel
- - About Us
- - How it Works
- - Trust Safety & Insurance
- - Terms & Conditions
- - Privacy Policy
- - Help Center
- - Legal
- - FAQ

E.
Admin Panel Features
1
Attractive Dashboard

2
Graphical Statistics / Reports

3
Manage Users

4
View/Manage Providers

5
Manage Companies

6
Manage Services

7
Manage Tasks / Jobs

8
God’s View

9
Heat View

10
Scheduled Booking Management

11
View/Manage Payments

12
View/Manage Commission

13
View Earning Reports

14
Referral Report

15
Cancelled Jobs

16
Time Variance report

17
Manage Geo Fence Location

18
Restrict Area

19
Set Locationwise Fare

20
Manage Language Labels

21
Manage Email & SMS Templates

22
Manage Currency rates

23
Manage Documents required From Users

24
Send Push Notifications

25
CSV export for Major Reports

26
Manage Reviews

27
Manage Promocodes

28
Manage Advertisement Banners

29
Manage Information Pages

30
Manage Contact Page

F.
ADVANCED FEATURES AVAILABLE FROM 1ST JAN 2019
1
Mark Provider as Favorite

2
Membership Subscription Plan

3
Wallet to Wallet Money Transfer

4
Manage Notification Sounds and Ringtones

G.
Paid Addons available from 1st december 2020
1
Orange Mobile Money
(Available countries: Botswana, Cameroon, Côte d’Ivoire, Egypt, Guinea, Jordan, Kenya, Mali, Madagascar, Mauritius, Niger, Senegal, and Tunisia)
(Available countries: Botswana, Cameroon, Côte d’Ivoire, Egypt, Guinea, Jordan, Kenya, Mali, Madagascar, Mauritius, Niger, Senegal, and Tunisia)

2
M-Pesa Mobile Payment Gateway
It will be integrated via Flutterwave.com (Available in Kenya)
It will be integrated via Flutterwave.com (Available in Kenya)

H.
Paid Addons available from 1st december 2020
1
Allowing Servicer Provider to add Additional Fees for the task with the Approval Process
(i.e Ask confirmation from User when Service Provider adds Material and Misc charge before he ends job)
(i.e Ask confirmation from User when Service Provider adds Material and Misc charge before he ends job)

2
Rounding Off (Rounding Invoice Amount as per Currency)

3
Email Address Optional (Users can Login & Register via Mobile Number only)

4
MLM (Multi-Level Marketing) Referral System

5
System Diagnostic / Error Console - For quick fixes and issues related to Server and App Interface

I.
Paid Addons (Available from 1st Feb 2021)
1
Face Mask VerificationDelivery Driver needs to upload his selfie every time he starts a Delivery. This is to make sure that he is wearing a mask.

2
Safety ChecklistList of safety measures that User and Driver must follow during this Covid Era to be displayed at booking.

3
Job CancellationAllows User and Service Provider to cancel a Service if the other party hasn't followed Safety Measures.

4
Safety Ratings & ReviewsUser is asked to review Safety Measures related to Corona that were followed during the Job by the Service Provider.

J.
Advanced Features - 2021 Version (Paid Add on available from 1st March 2021)
1
OTP Verification to Start the TaskCustomers to provide OTP to Taxi Drivers, Delivery Drivers, Service Providers to confirm the start of Taxi Ride, get parcel delivery or Job respectively.

2
Graphical Status of Rides and Order in App notificationThis feature shows status of booked Ride, Jobs, Ordered Food, Grocery Delivery to Rider / Customer via Graphical Icons as in App Notifications.

K.
PAID ADD ONS (Available from 10th September 2021)
1
Restricting Service Provider’s Fraud
We have added a new Feature that will not allow the Service Provider to mark status as “Arrived” unless he is in X Meters/Feet distance from the User’s Job/Service Location. We have been receiving complaints about Providers marking status as “Arrived” even when they are far from Job/Service Location to trouble Users.

2
Location Wise Banners in Service Providers Components
App Owner will be able to create Application’s Home Page Banner’s Specific to Target Location. User will see Banner according to the Location Address in User Application Home Page Screen.

3
Location Wise Push Notifications
App Owner will be able to send Push Notification to all Users of selected Location.

4
Location Wise Promo Code
App Owner will be able to create Promo code Specific to Target Location. Only Users belongs to that location can use that promo code.

5
Advanced and Detailed Search feature in Service Listing in Single Service Provider’s Apps and Web Panel
With this new Search Services, a User can Search Services based on keywords and wont have to scroll till end of screen while looking for any Service.

6
Cookie Consent Popup throughout the System
Cookie Consent Popup is for alerting users about the use of Cookies on your website to comply with GDPR & EU cookie Directive. You can disable it from Back End if you don't need it.

7
Using Firebase For Mobile Number Verification through the System
Firebase Authentication provides backend Services to authenticate users by verifying their phone number. Using this technology, you can avoid verification of User's Phone Number that uses expensive 3rd party SMS.
