General Features
SHARK PACKAGE
A
DELIVERABLES
User iOS App

User Android App

User Web Panel

Service Provider (Doctor / Driver / Delivery Driver) iOS App

Service Provider (Doctor / Driver / Delivery Driver) Android App

Service Provider (Doctor / Driver / Delivery Driver) Web Panel

Store iOS App

Store Android App

Store Web Panel (Manual Booking)

Ambulance Booking Kiosk App for Android and iOS

Main Website with Ambulance Booking, Pharmacy/Blood Delivery Booking, Nurse, Doctor, etc bookings from Website

Dispatcher Panel (Manual Booking Panel)

Billing / Accounts Administrator Panel

Administrator Web Panel to manage all the Apps, Web Systems, Payments, Rates, Users, Drivers / Providers, Stores, bookings, Reports, Settings etc.

B
MAJOR MODULES
Ambulance On Demand

Store & Delivery Services
- - Pharmacy Delivery
- - Blood Delivery

Doctor On Demand

Nurse On Demand

Physiotherapist On Demand

Vet On Demand

Paediatricians on Demand

Dentists On Demand and total 10 services will be provided in the App
Note : - All Service Types will follow same flow as of Doctor Service.
- Don't want to go for Nurse Service but want only Doctor? This app is so dynamic that it will allow you to hide any service that you don't want to start off! If in future, things look brighter, you can turn it on right from the Administrator Panel at no additional cost!

C
Major Features
Licensed Source Code - Open for all modifications

iOS Apps Submisstion/Installation to iTunes Store

Android Apps Submisstion/Installation to Google App Store

1 Year Support for bugs & Issues

Lifetime License

1 Week text and Banner Changes

Upto 10 Free Languages along with English (No additional charges for Arabic Language integration)

Upto 10 Free Currencies along with USD

White Labelling/Branding - Adding your Logo & Name to the Apps

Changing the color theme of Web & Apps as per your Logo 1 Primary color

Removing our Name, References as Developer of the Apps

Single App can be configured to be used in Multiple Countries

Pre-Integrated Payment Gateways:
- - Stripe Payment Gateway (Worldwide) - Token Method
- - Omise Payment Gateway (Thailand & Singapore) - Token Method
- - Paymaya Payment Gateway (Philippines) - Token Method
- - Zoop Payment Gateway (Brazil) - Token Method
- - Iyzico Payment Gateway (Turkey) - Token Method
- - Iugu Payment Gateway (Brazil) - Token Method
- - Payu Payment Gateway (Brazil, Mexico, Colombia, Chile, Romania, Turkey) - Token Method
- - Paymentez Payment Gateway (Mexico, Ecuador, Venezuela, Colombia, Brazil, Chile) - Token Method
- - Senangpay Payment Gateway (Malasiya) - Token Method
- - Xendit Payment Gateway (Indonesia) - Non Token Method
- - Payfort Payment Gateway (Dubai, Saudi Arabia, Qatar, Egypt, Lebanon, Jordan) - Non Token Method
- - Paybox Payment Gateway (Kazakhstan, Kyrgyzstan, Russia) - Non Token Method
- - Flutterwave Payment Gateway ( Nigeria, Kenya, Ghana, South Africa, USA ) - Partial Token or Non-Token Available
Any one Payment Gateway of your choice from this list.
In-case, you need another Payment Gateway, make sure that your preferred Payment Gateway has Lifetime Token method.
In-case, you need another Payment Gateway, make sure that your preferred Payment Gateway has Lifetime Token method.
COD - Cash On Delivery

Email Register/Login

Phone Number Register/Login

Advanced Auto Backup Features

Masked Call between User and Delivery Driver

Internal Text Chat between Driver & User

In-App Notifications

Registration with Facebook & Google Account

OTP Verification for a New User

One Free Upgrade in next 1 Year

Advanced Marketing & SEO support at discounted rates for 1 Year

Dedicated Support via Support System

Availability of Technical Project Manager through Skype and Whats App Text Chat

Availability of Technical Project Manager through Skype Calls

Availability of Technical Project Manager through Phone Calls

Availability of Technical Project Manager through Emails

Allotment of dedicated Project Manager throughout the Set up and Launch Process

Invite friends and referral system

Twilio SMS Gateway Pre Integrated (For worldwide range)

Local SMS Gateway Integration (If Twilio doesnt work in your Country)

SOS/Emegency Panic button

Navigation using Google map and Waze

Android Store Designer Screens

App Store Designer Screens

Unlimited Stores

Unlimited Drivers

Unlimited Users

10 USD Hourly Rate for all kind of enhancements

Real time Currency Rates

Scan Credit Card for Payment

Newsletter Subscribe

Manage Password

Push Notifications for Users

Email Notifications to Rider & Driver

Feedback and Rating System

View Booking Summary

Configure Drivers Documents per your target Country

Configure Vehicle's Documents per your target Country

Estimated Delivery Time Calculation

Availability Options (On/OFF)

View Earning Reports

Real Time Tracking

D.
Ambulance Taxi Features:
Live Ambulance View on Map

Estimated Fare Calculation

Waybill Integration

Configure App's Distance units - KM/Miles as per your target Country

Surcharge

Waiting Charges

3 Algorithm's for Ride Request Allotment. Choose the model as per your business

Fleet Management by Ambulance Taxi Companies

Emergency Contact

Schedule a Ambulance Later from Application

Booking of Ambulance through Website

View Driver’s Rating/Reviews

Check Wallet Balance Before Ride

Driver Assignment Notification

Upcoming Bookings

E.
Doctor / Nurse / Dentist / Single Service Features:
Configure Services rates as per your target Country

Book Multiple Services Provided by the single Service Provider, Example: In Doctor Service, you can book multiple options.

Configure Service Provider Documents per your target Country

Internal Text Chat between User and Service Provider

Service Providers Management by Companies

Job Cancellation Feature and Report in Admin Panel

Navigation using Google Map

Have Unlimited Service Provider

Have Unlimited User

Restrict Service in crime prone areas : Geo-Fencing

Location selection for Job (At User's location of Provider location)

F.
Pharmacy & Blood Delivery Features:
Filter & Search Stores

Add unlimited number of Delivery Addresses

View & Edit Cart

Mark Store as Favorite

Management of Store Items From Apps and Website

Manage Orders from Apps and Website

Manage Store details from Apps and Website

View Store Rating/Reviews

Live Tracking of Delivery Boy

Check Wallet Balance Before placing order

Manage Store details (For Stores only)

Manage Items (For Stores only)

Manage Orders (For Stores only)

Contact less Delivery (Only when payment is done online)

Take Away feature

G.
Web Panel Features
Interactive Home Page

Multilingual

Information Page describing all Services

Login Using Email

Login Using Facebook or Google

Separate Panels for Users, Delivery Drivers / Providers, Delivery Companies and Store

Attractive Dashboard

Booking of Pharmacy and Blood Delivery through Website

Booking of Doctor, Nurse, Denstist through Website

View Booking Summary

Manage Verification Documents

Manage Vehicles (Vehicles / Ambulance)

Manage Wallet Money

View Earning Report

Manage Drivers / Providers (From Company Panel)

Manual Booking through Company Panel

Manage Store Items (This is for Stores)

Manage Store details and Working Hours

Manage Orders

Edit Profile

Manage Password

6 Information Pages - Text and Images can be managed from Admin Panel

H.
Admin Panel Features
Attractive Dashboard

Graphical Statistics / Reports

Manage Users

View/Manage Drivers / Providers, Services

Manage Companies and Stores

Manage Vehicles

Manual Booking Of Delivery

Manage Bookings

Manage Stores - Store Items, Orders, Earnings Etc.

View/Manage Commission

View Earning Reports

Referral Report

Cancelled Orders Report

Time Variance report

Manage Geo Fence Location

Set Locationwise Fare

Manage Language Labels

Manage Email & SMS Templates

Manage Currency rates

Manage Documents required From Users

Send Push Notifications

Manage Surcharges

CSV export for Major Reports

Manage Advertisement Banners

Manage Information Pages

Manage Contact Page

I.
Covid-19 Safety Features AVAILABLE FROM 1ST JUNE 2020
(These features are applicable for only Store Delivery Types)
Store Orders here can be:

Allow Stores to show Safety Features they follow to be show to users when they are ordering.
Eg. Does Store follow WHO Standards, Does Store check Temperatures of All staff.
Does Store uses Sanitizers and want it to be used by Staff frequently.
Eg. Does Store follow WHO Standards, Does Store check Temperatures of All staff.
Does Store uses Sanitizers and want it to be used by Staff frequently.

Delivery Driver here can be:
- - Your Own Drivers / Store Drivers
- - Admin / Freelance / Market Place Drivers

J.
PAID ADDONS AVAILABLE FROM 1ST December 2020
Orange Mobile Money
(Available countries: Botswana, Cameroon, Côte d’Ivoire, Egypt, Guinea, Jordan, Kenya, Mali, Madagascar, Mauritius, Niger, Senegal, and Tunisia)
(Available countries: Botswana, Cameroon, Côte d’Ivoire, Egypt, Guinea, Jordan, Kenya, Mali, Madagascar, Mauritius, Niger, Senegal, and Tunisia)

M-Pesa Mobile Payment Gateway
It will be integrated via Flutterwave.com (Available in Kenya)
It will be integrated via Flutterwave.com (Available in Kenya)

K.
PAID ADDONS AVAILABLE FROM 1ST December 2020
Allowing Servicer Provider to add Additional Fees for the task with the Approval Process
(i.e Ask confirmation from User when Service Provider adds Material and Misc charge before he ends job)
(i.e Ask confirmation from User when Service Provider adds Material and Misc charge before he ends job)

L.
Advanced Features - 2021 Version
(Paid Add on available from 1st Feb 2021)
(Paid Add on available from 1st Feb 2021)
Restricted Passengers Limit - Corona Related Feature
You may want to limit passengers in Ambulance Taxi as per the government rules.

Face Mask Verification - Corona Related Feature
Driver needs to upload his selfie every time he starts a Trip. This is to make sure that he is wearing a mask.

Safety Checklist - Corona Related Feature
List of safety measures that Rider and Driver must follow during this Covid Era to be displayed at booking of each Trip.

Ride Cancellation - Corona Related Feature
Allows Rider and Driver to cancel a ride if the other party hasn't followed safety measures.

Apply Toll Cost Manually - ForAmbulance Taxi Module
Many countries dont have Toll API.
In such cases, Driver will be able to add Toll charges at the end of the ride. Once confirmed by Rider, it will be added to the Ride Invoice.
In such cases, Driver will be able to add Toll charges at the end of the ride. Once confirmed by Rider, it will be added to the Ride Invoice.

Ambulance Taxi Fare Calculation 2 Models - Fixed model and Incremental Model - For Taxi Module
Select the Fare Calculation Model: Let Rider Pay as per Fare Estimate showed before Ride begun OR as per the road traveled by Taxi.

Store Wise Commission - For Pharmacy and Blood Delivery Module
Set different Commission Rates for each Store.

Day Wise Separate Timeslots - For Pharmacy and Blood Delivery Module
Select Weekdays and Weekend for Stores as per your region's culture.

Item Name Searching - For Pharmacy and Blood Delivery Module
Allow searching of Stores and Items together in Store Search.

18+ Age Confirmation - For Pharmacy and Blood Delivery Module
Allow users to upload their Identity Card for purchase of items that require age proof and get verification done.

M.
ADVANCED FEATURES - 2021 VERSION
(PAID ADD ON AVAILABLE FROM 1ST MARCH 2021)
(PAID ADD ON AVAILABLE FROM 1ST MARCH 2021)
Voice Instruction for Store Delivery Drivers
Feature is available in Pharmacy and Blood Delivery Services. Customer can leave voice messages instructions for Delivery Drivers.

Order Cancellation option for Store Delivery Driver
Store Drivers can cancel Delivery orders if they cannot deliver Items for some reasons.

OTP Verification to Start the Task
Customers to provide OTP to Taxi Drivers, Delivery Drivers, Service Providers to confirm the start of Ambulance, get delivery or Job respectively.

Graphical Status of Rides and Order in App notification
This feature shows status of booked Ambulance, Jobs, Ordered Delivery to Rider / Customer via Graphical Icons as in App Notifications.

N.
Advanced Features - 2021 Version
(Paid Add on available from 1st May 2021)
(Paid Add on available from 1st May 2021)
Multiple Delivery in Stores
Delivery Driver to "Deliver" more than 1 Order from same Store in 1 go.
Delivery Driver to "Deliver" more than 1 Order from different Store in 1 go.
Delivery Driver to "Deliver" more than 1 Order from different Store in 1 go.

O.
PAID ADD ONS (Available from 10th September 2021)
Restricting Provider's Fraud through the System
We have added a new Feature that will not allow the Provider to mark status as “Arrived” unless he is in X Meters/Feet distance from the User/Store Pickup Location. We have been receiving complaints about Provider marking status as “Arrived” even when they are far from User/Store Pickup Location to trouble Users.

Re-Assign Delivery Driver for Delivery Store Orders
In this feature, the App Owner can Assign/Re-Assign Delivery Driver to an Order. Assigning / Re-Assigning Feature Driver is required when the Order is ready for Delivery but there are no Delivery Drivers available for Delivering the Order due to below reasons: - No Delivery Drivers is Available/Online near to Store/Restaurant - Delivery Drivers are available but they all rejected the Delivery Request - Delivery Driver Cancels the Delivery after confirming and accepting the Delivery Order.

One Store under several categories (i.e XYZ store can be under Pharmacy and Blood Service also)Allow App Owner to Assign each Store in more than 1 Categories. For example, A store will show in Pharmacy and Blood Delivery Category, it sells Pharmacy and Blood Delivery Items. Store will register in 1 Category and later can ask Admin to add him in multirole Categories as it would be doing business in more than 1 Categories.

Free Delivery Promo Codes for Specific Delivery Stores
App Owner can set the Promo Code for Specific Stores or for all Stores. Free Delivery Promo code can be ON/OFF. Having this, the Customer will see that Delivery is Free but in real the Store Pays for it as part of promotion.

Location Wise Banners in Store Delivery and Service Providers Components
App Owner will be able to create Application’s Home Page Banner’s Specific to Target Location. User will see Banner according to the Location Address in User Application Home Page Screen.

Location Wise Push Notifications throughout the System
App Owner will be able to send Push Notification to all Users of selected Location.

Location Wise Promo Code
App Owner will be able to create Promo code Specific to Target Location. Only Users belongs to that location can use that promo code.

Advanced and detailed Service Search in Service Provider Components
With this new Search Services, a User can Search Services based on keywords and wont have to scroll till end of screen while looking for sub Services.

Cookie Consent Popup throughout the System
Cookie Consent Popup is for alerting users about the use of Cookies on your website to comply with GDPR & EU cookie Directive. You can disable it from Back End if you don't need it.

Using Firebase For Mobile Number Verification through the System
Firebase Authentication provides backend Services to authenticate users by verifying their phone number. Using this technology, you can avoid verification of User's Phone Number that uses expensive 3rd party SMS.
